How Do We Help Our Software Users !!

Ri4u.com 24/7 Help Desk

We at Ri4u.com realize the importance of proper help and assistance to our prospects / users. We not only assist our clients in installing / operations of the software - but also provide add-on services (paid and/or free) to our clients.

Ri4u.com products come with extensive help manual for step-by-step learning. For any difficulty in the software use, user can conveniently refer  the manual by pressing F1 from the application. In addition to help manual with the program, we have 24 / 7 help desk at Support Web (http://www.ri4u.co.in). You will need to register at ri4u.co.in and once logged in as member, you may submit support request. Frequently asked questions are separately grouped at Support Web (http://www.ri4u.co.in). We also understand the relevance and significance of transparent and free exchange of views / opinions / suggestions (including criticisms) by software user. We have dedicated discussion forum, wherein - our support desk team members also participate and respond.

 

Our Support Philosophy

Our support and help desk not only focuses on quick solutions through 24/7 help desk, but also facilitates various other modes for necessary guidelines. It includes software product manual (available in software itself by pressing F1), dedicated Frequently Asked Questions (FAQ), dedicated discussion boards for each product and client site support by our resellers (if warranted).

(a) Pre Sale Support

We strictly sell on Try Before You Buy (TBYB) basis and assist our clients in their evaluation process. In case, resellers are available in local territories - they may also be called upon for onsite demo and discussions.

  • Software Demo Files in Download Area
  • Product Fact Sheets / PowerPoint Presentations
  • Frequently Asked Questions
  • Product / Service Specific Discussion Boards
  • 24 / 7 Help Desk
  • Client Site Demo
  • Readily Available Templates for Web Catalogs


(b) Post Sale Support

Though our software are highly flexible, easy to use and stabilized applications, we do facilitate extensive help our users for day to day applications

  • Software Patch Files and Utilities in Download Area
  • Templates / Themes Customization Services
  • Frequently Asked Questions
  • Product / Service Specific Discussion Boards
  • 24 / 7 Help Desk
  • Client Site Training by reseller, if available locally
  • Software Customization Services


(c) Software Customization Services

Ri4u.com has dedicated freelancer services area for software customization services. Our software users may simply register at freelancer services as "Buyer" and post their project in "Ri4u.com Products" group / category. Freelancer service providers will then post their respective bids for the customization works and Buyer may select the appropriate bidder and deposit the accepted bid sum with Ri4u.com as escrow. Once the selected bidder (service provider) has completed assigned job to Buyer's satisfaction, the agreed sum will be paid by Ri4u.com as facilitator.